Improve your Supply chain Performance with an effective Metrics Process – presented by Mark Chockalingam, Ph. D.

Web Workshop, on-site workshop at your location, or as a public training course.

The objective of this workshop is to review the inter-relationship between the various supply chain metrics – customer service metrics, inventory metrics and forecast accuracy. The workshop will also look at the mechanics behind the various metrics and how designing holistic metrics will help you to align incentives and address different behavioral biases.

You Will Learn:

Understand the importance of a balanced Value Chain
Key components of a Performance Measurement process
Understand the mechanics and calculation of Customer Service and Inventory Metrics including First Time Fill Rates, Order complete, Inventory Turns and Obsolete Inventory
How to Measure and use forecast Metrics in improving Value Chain Performance?
How to understand and address organizational bias?
How Demand Volatility affects behavior of Demand and Supply functions?
How to set up a balanced Metrics system and align Incentives
Topics Covered:

Value Chain Balance – Overview
Performance Metrics and Incentive Alignment
Review of Customer Service Metrics
Inventory Metrics
Forecast Performance Metrics
Incentive effects of Demand Volatility
Goal Alignment using Metrics